To guarantee delivery by February 14th, place your order by Feb 1, 2026. Here’s why this timeline matters:

Our custom pieces require 10-14 days of meticulous handcrafting in our workshop. Once your ring, earrings, or necklace is completed, we package it securely and hand it off to FedEx for Two-Day shipping, which adds two additional business days to your timeline. We also build in a small buffer for any unexpected production hiccups—because we want you to receive your piece with confidence, not stress.

Yes, discretion is built into how we ship. We completely understand that surprise is everything when it comes to Valentine’s gifts and proposals.

Here’s our approach:

Your jewelry arrives in a plain brown or white shipping box with no branding visible from the outside. The return address reads only “MG” or a generic abbreviation, never “MICHAEL GABRIELS. This means if it arrives at their home or office, curious eyes won’t immediately know what’s inside.

Inside the box, you’ll find:

• Your beautiful jewelry in our Michael Gabriels jewelry box
• A packing slip 

The shipping label itself doesn’t broadcast the contents—it’s treated like any standard package delivery. We’ve designed the entire unboxing experience to build anticipation and keep the secret safe until the moment you want to reveal it.

Pro tip: If you’re having it shipped to their workplace, double-check their mail delivery habits first. We can also arrange a specific delivery window if you coordinate with us in advance.

Currently, we do not offer gift cards. However, our support team can assist you in finding the perfect gift option for your loved ones.

What if my partner doesn’t like the gift or prefers a different style?

No problem, we’ve got you covered with our 30-day return and exchange policy. Here’s how it works:

The Timeline: You have 30 days from the delivery date to return or exchange your piece. So if your Valentine’s gift arrives on Feb 7, you have until March 9 to make a change.

The Conditions:

• The item must be unworn (no scratches, wear, or damage)
• It must be in original condition (still in our packaging)
• The invoice or proof of purchase is helpful (but we can look it up by order number)
• Must include the certification paperwork if item contain a stone larger than one carat 

Your Options:

1. Exchange for a different size (e.g., ring is too big we will swap it for a smaller size)
2. Exchange for a different style (e.g., prefer the heart-shaped necklace over the earrings, trade it)
3. Return for a full refund (if nothing feels quite right)

The Process: Contact Support@michaelgabriels.com with your order number and photo of the unworn piece. We’ll arrange a prepaid return label via FedEx. Once we receive and inspect the item, we’ll process your refund or ship out the replacement immediately.

Why we love this policy: Valentine’s gifts are personal, and sometimes what looks perfect online doesn’t feel right in person. We want them (and you) to be completely happy with their jewelry with no regrets, no guilt.

No, we intentionally leave all pricing off the packing slip. Your secret is safe with us.

When the box arrives, the packing slip inside contains only:

• Item description (e.g., “Heart-Shaped Diamond Pendant”)
• Size/specifications
• No price, no total cost, no itemized receipt with dollar amounts

This is especially important if you’re having it shipped directly to your Valentine at home or work. They’ll know what they’re opening, but not what you spent, keeping the focus on the gesture, not the price tag.

If they ever need pricing later (for insurance or appraisal purposes), they can contact us and we’ll provide the original receipt.

Yes. Free FedEx Two-Day Shipping on all orders over $300.

Since virtually all of our jewelry items exceed $300 (our heart-shaped necklaces start at $590, earrings at $690, and engagement rings range from $1,500–$5,000+), free shipping applies to your Valentine’s order.

What’s included:

• FedEx Two-Day delivery (to most US addresses)
• Full package tracking and insurance
• Signature required (optional, depending on address)

If you need it faster: FedEx Overnight is available for an additional fee at checkout (typically $50–$100, depending on destination). But if u order on the tenth u most certainly will not receive yours in time.

Yes, hearts are the centerpiece of our Valentine’s collection. We’ve curated a full range of heart-shaped pieces across all categories:

Heart-Shaped Necklaces:

• Solitaire Heart Lab-Grown Diamond Necklace (from $1,090)
• Heart Halo Pendant with accent diamonds (from $2,290)
• Graduated Heart Stone Pendant (from $1,490)
• Heart & Round Two-Stone Pendant Necklace (from $1,990)

Heart-Shaped Earrings:

• Heart Stud Earrings (from $690)
• 2-Carat Heart Bezel Studs (from $1,995)
• Heart Halo Stud Earrings (from $2,090)
• Graduated Heart Dangle Earrings (from $2,190)

Heart-Shaped Rings:

• Heart-Shaped Eternity Bands (from $2,990)
• Open Heart Ring designs (from $590)
• Heart-shaped Halo engagement rings (custom available)

Why hearts? The heart shape is the universal symbol of romance and Valentine’s Day. Lab-grown diamonds in a heart cut are stunning, the faceting catches light beautifully, and the shape itself is unmistakably romantic. All our heart pieces with a stone above 1 carat total weight are IGI-certified lab-grown diamonds, so you get the same sparkle and durability as mined diamonds at a 70–80% lower price.

Pro tip: Heart-shaped pieces aren’t just for engagement rings, a heart pendant or studs make meaningful gifts on their own and can be layered with other jewelry for a personalized look.

Yes, engraving adds a deeply personal touch and is available on rings and select pendants.

Popular engraving options:

• Proposal date (e.g., “2.14.26”)
• Initials (single or paired, e.g., “J + M”)
• Anniversary date (e.g., “The day we met: 2.14.25”)
• Coordinates (the latitude/longitude where you met or proposed)
• Short phrase or year (e.g., “Forever,” “2026,” or a meaningful number)

The Details:

• Engraving typically appears on the inside of the ring band
• Font options vary (we can show you samples)
• Engravings are completed during production and take 2-3 additional business days

Important: Engraved items are final sale. Once the engraving is done, it can’t be undone. So before you submit an engraved order, triple-check:

• The spelling (especially names and dates)
• That you’re absolutely confident in the style and size
• That you’ve reviewed the font/layout sample we send

If the ring size needs adjusting later, we can resize it without affecting the engraving. But if you engrave something and later want to exchange for a different style, that’s not possible.

Yes. All Valentine’s collection items come with a One-Year Warranty covering manufacturing defects.

What’s covered:

• Loose diamonds or stones (stone setting failure)
• Cracked or damaged metal (due to manufacturing defect, not accident or misuse)
• Broken clasps or prongs (defect in workmanship)
• Any structural issue that stems from how we crafted the piece

What’s NOT covered:

• Normal wear and tear
• Accidental damage (dropped, bent, scratched)
• Sizing adjustments (resize your ring within the first year for free; after that, resizing has a fee)

How to claim: If an issue arises, contact Support@michaelgabriels.com with photos of the problem. We’ll inspect the piece and repair or replace it at no charge if it’s a manufacturing defect.

Beyond the first year: We stand behind our craftsmanship. Even after the one-year warranty expires, we’re happy to evaluate any issues and often help with repairs or solutions.

Yes. FedEx Overnight is available at checkout for an additional fee.

Cost: Typically $50–$100, depending on destination (we calculate at checkout).

Why upgrade?

• Your order ships within 24 hours of completion.
• Arrival is guaranteed the next business day (in most cases). After finished in production

Important timing notes:

• FedEx Overnight doesn’t speed up production time—only shipping.
• If you order Feb 11, we still need to make your piece (if custom), so production starts immediately, then overnight shipping kicks in once it’s ready.

How to select: At checkout, you’ll see shipping options. Select “FedEx Overnight” and the upgraded cost will be added to your order total.

Yes, we ship to any physical street address, including workplaces. We do not ship to P.O. Boxes for security reasons.

Tips for workplace delivery:

• Make sure the recipient is actually working that day (avoid shipping for a day they’re out sick or on vacation).
• Consider their mail habits, if mail is opened by an office manager, the package might be left at reception before they see it.
• Signature is always required 
• If you want to be extra cautious, ship to their home instead, it’s more personal and less risky.

Delivery confirmation: You’ll receive tracking info, so you can monitor when it arrives and let them know to expect it.

Yes, 100% real lab-grown diamonds. That’s all we use.

What does “lab-grown” mean? Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They’re created in a controlled laboratory using advanced technology that replicates the extreme heat and pressure found deep in the Earth. The result: a diamond with the exact same atomic structure, hardness, and brilliance.

Why lab-grown?

1. Authentic: Real diamond. Same sparkle as mined. No fake alternatives.
2. Ethical: No mining impact, no conflict diamonds, no environmental damage.
3. Better value: 70–80% less expensive than comparable mined diamonds, so you get a larger or higher-quality stone for your budget.
4. Certified: All our pieces with a stone above 1 carat total weight are IGI-certified, with a certificate detailing the 4Cs (Carat, Color, Clarity, Cut).

The certification: Your jewelry comes with an IGI certification card that proves:

• The diamond is lab-grown
• Its exact weight (carat)
• Its color grade (typically E-F for our Valentine’s collection)
• Its clarity (typically VS1)

Bottom line: Lab-grown diamonds are real diamonds. They’re the ethical, smart choice for modern Valentine’s gifts—especially when you want to maximize sparkle without the price tag of mined stones.

Yes. We offer two flexible financing options to make your Valentine’s gift more affordable:

1. Affirm

• Split your purchase into monthly payments over 3, 6, or 12 months
• Transparent interest rates (some promotions are 0% APR for qualifying purchases)
• Approval is instant in most cases
• You pay only for what you use—if you return or exchange, your payment adjusts

2. Shop Pay

• Also available for installment plans
• Integrates seamlessly at checkout
• Option to pay in interest-free installments for qualifying amounts

Example: A $2,000 heart-shaped necklace could be split into:

• 3 months: ~$667/month
• 6 months: ~$333/month
• 12 months: ~$167/month

How it works:

1. Add items to cart
2. At checkout, select “Affirm” or “Shop Pay”
3. You’ll be asked to verify your identity (usually just name, email, phone)
4. See approved payment plans and select the one that fits your budget
5. Complete the purchase

Why financing? Valentine’s gifts are meaningful, and we don’t want budget to be the barrier between you and the perfect piece. Financing lets you give something truly special while keeping your monthly budget manageable.

No stress. We offer one free resize within the first year of purchase—no questions asked, no fees.

Here’s how it works:

Step 1: Contact us. Email Support@michaelgabriels.com with your order number and let us know the new size you need.

Step 2: We send you a prepaid return label. Ship the ring back to us via FedEx (we cover the return shipping cost).

Step 3: We resize it. Our workshop adjusts the ring to the correct size, inspects it for quality, and ships it back to you via FedEx Two-Day (again, on us).

Step 4: You wear it. The whole process typically takes 7-10 business days.

The benefit: You can propose or give with confidence knowing that if the size is off, we’ll fix it without penalty. This is especially valuable for surprise proposals where you had to guess the size or for gifts where you’re unsure of their ring size.

After the first year: Resizing is still available, but a fee applies (typically $50–$75, depending on the metal and complexity). However, most resizes are covered under that first-year guarantee.

It's always better to reference previous pieces and get as close as you can to your real size/ go to your local jeweler and they'll  figure it out.

1. Contact Us: Reach out to our support team at Support@michaelgabriels.com or call us at +1-845-697-9544.

2. Provide Details: Include your order number and specify whether you’re requesting a return or exchange.

3. Receive Instructions: We will send you a shipping label and further instructions to complete the process.

Please ensure the item is returned in its original packaging.

Yes, you can cancel your order by contacting us as soon as possible. Please reach out to our support team promptly to ensure your order can be canceled before it is processed and shipped. (Preferably within 48 Hours of the order being made)

We apologize for any inconvenience. Please follow these steps:

1. Contact Us Immediately: Email us at Support@michaelgabriels.com or call us at +1-845-697-9544 within 48 hours of receiving your order.
2. Provide Details: Include your order number and a description of the issue, along with any relevant photos.
3. Resolution: We will arrange for a replacement or refund based on your preference.

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