FREE FEDEX SHIPPING BOTH WAYS

We offer free FedEx Express shipping on every order. To make your Michael Gabriels experience as comfortable as possible, we also offer free return shipping on all US orders.

All orders are shipped via FedEx Express service and are expected to ship within five to seven business days of your order confirmation. You will receive an email confirmation once your order ships.

Please let us know what we can do to help you maintain your surprise. Saturday delivery, delivery on a particular date, or holding at a FedEx location can be requested by emailing us at Support@MichaelGabriels.com.

For your protection, Michael Gabriels always:

• Fully insures each package during shipping process.

• Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. Box addresses.

• Requires an adult to sign for the delivery on all orders above $200.

International Orders: Please check with your local customs office for information on duties and taxes. Customers are responsible for all import duties and taxes from their local government.

Delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control and may result in an unavoidable delay to your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

If you have any questions about our shipping policies, please contact us at Support@Michaelgabriels.com.

FREE 30 DAY RETURNS

Here at Michael Gabriels, we are glad to offer complimentary 30-day returns, so that you can make sure your purchase is perfect for you. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our products are produced with extraordinary standards!

Michael Gabriels is proud to offer free return shipping on all products. We will provide a free FedEx return shipping label to ensure that your return process is smooth and stress-free.

Within 30 days of shipment to our customers, we offer one complimentary ring resizing for our standard ring styles with free shipping both ways. (Please note our eternity rings cannot be resized due to their complex design. Custom orders and engraved rings are subject to fees. Outside of the 30 day complimentary resize period, rings can be resized for a fee when within a size of original ring. For more information, please don't hesitate to email Support@Michaelgabriels.com.

All returned items must be in their original, unworn condition and accompanied by all original paperwork. Due to their personalized nature, the following orders are nonreturnable: Custom designed jewelry items, Items that have been modified, engraved, or resized; and items that have previously been exchanged.

RETURNING YOU ORDER

Please follow the following steps for shipping and returns:

Step 1. Obtain your shipping label: Contact us at Support@michaelgabriels.com and we will provide you with your free FedEx return shipping label along with a code for tracking the return.

Step 2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $150 replacement fee per certificate will be charged if not included in package).

Step 3. For Insurance purposes: Insurance is only included if you use the prepaid Fedex shipping label. Please use the prepaid label and “double box” the returning item. Place all items in a small Fedex priority padded pack. Next, put the padded pack into a small Fedex priority box and seal it. Place the small Fedex priority box into a medium Fedex priority box. Please tape the ends of the box to ensure safety. Bring the Fedex box to a local Fedex office and make sure you receive a receipt from the Fedex office showing you dropped the box off. This receipt of needed for proof of insurance purposes.

REFUND PROCESS

After your returned item is received, our Returns Department will review your return. All returns are opened under recorded video to guarantee what was received is not lost of misplaced. All of our diamonds are inscribed with unique identifiers so we may verify authenticity. When the return has been confirmed (it may take up to 5 business days once received), Michael Gabriels will issue a refund to the same payment method that was used for the purchase. Credit card refunds can take up to a month to appear depending on your credit card issuer.

In order for the returns to process correctly, you must obtain a return shipping authorization code from us before shipping your order back. If you do not include this code in your package, we may refuse delivery or charge a fee up to $100. You will have 5 days to return your order from the date of receiving the return shipping authorization code. All requests for refunds may require you to complete additional paperwork to document the request.

For all questions and concerns, please email us at Support@michaelgabriels.com

AI-Generated Summary

Based on 257 reviews

Exceptional customer service with round-the-clock support via email and text
Custom design options for personalized jewelry that bring dream pieces to life
High-quality, sparkly lab-grown jewelry with impeccable craftsmanship and beautiful packaging

Calvin Tran

a week ago

Verified

What an incredible company. From the engagement ring, being flexible with the stone type, making a custom hidden halo. Their communication was unbeatable and their prices were the most competitive. Always willing to hop on the phone with you and discuss any issues. When we had minor issues with one of the rings, they sent all prepaid shipping and made the process seamless. Their work habit and their finished product is absolutely amazing. There’s no doubt we’ll continue to use them and let all our friends know about them.

Rhianna Thurber

4 months ago

Absolutely stunning! I’m sure we’ve all seen the other lab grown jewelry sites that flood our social media feeds but we wanted something more personal and luckily we found Michael Gabriels! We inquired online and worked with Jacob, who was amazing with ensuring it’s what we wanted from start to finish! The communication was incredible and he made the entire ring buying process enjoyable. He went above and beyond for us and my ring is absolutely perfect and SO SPARKLY. Impeccable quality, and the packaging is also gorgeous and well thought out. We couldn’t be happier and we will be using them again in the future! If you’re thinking of buying any lab grown jewelry look no further, you won’t regret it!

Emma Lucciola

6 months ago

I highly recommend purchasing jewelry from Michael Gabriels. My fiancé worked closely with their team to custom design my engagement ring, and they truly brought my dream ring to life. About a year after our engagement, a diamond fell out of the ring. We reached out to Michael Gabriels, and they immediately provided a priority shipping label so it could be repaired at no cost. I also had the chance to speak with their team and decided to upgrade to a thicker band to ensure the diamonds would be more secure in the future. Their customer service was outstanding, offering round-the-clock support via email and text, along with thoughtful and helpful advice every step of the way. The quality, value, and personalized attention they provide are unmatched. We’re already planning to get my wedding band from them to complete the set!

ltscottcw

3 months ago

So I am on my second purchase with Michael Gabriels. Hands down the best experience I have had buying jewelry. Staff is courteous, polite and answered all my questions. Was nervous about shipping but they insure you get your items promptly and securely. Definitely will be back again in the future.UPDATE- the ring size I ordered was a quarter size too big, I gave them a shout and they sent me a return label same day and then turned it around in a week during the holidays season. Thank you guys again for your excellent customer service!

Alex Mitchell

I couldn’t be happier with my purchase! The diamond earrings are absolutely stunning sparkling, elegant, and just perfect. What truly set this experience apart was the exceptional customer service. The team was incredibly responsive, providing fast and prompt assistance every step of the way. I was amazed at how quickly they addressed my questions and ensured a smooth transaction. If you’re looking for high-quality jewelry and top-tier service, this is the place to shop. Highly recommend!

Mishka MD

I normal don't write reviews, at least not nice once :) but here wanted to say thank you and how amazing whole experience was. I ordered set of 2 TWC earrings for our 10 year anniversary, but delivery date was passed it. So I emailed and Jacob called me and assured me I will get earring on date that I need them. Everything went smooth and came right on time with all the papers and certifications, Earrings looked beautiful and I definitely recommend for anyone who is looking for good quality and amazing customer service!

Chelsea Vallandingham

5 months ago

My husband purchased my engagement ring from Michael Gabriels in 2022 and it was STUNNING. Quality was amazing especially with the price being so reasonable. We were so happy with them that we worked with them this year for a ring upgrade and once again our experience was exceptional. Huge shout out goes to Jacob with sales because he took so much time to listen to us and create the most gorgeous ring and as soon as it was out of production it was shipped and I had it on my finger 2 days later 😊

Jason DeSousa

2 months ago

My wife absolutely loves her ring! The people at Michael Gabriel's were super helpful and easy to work with. I wanted the ring in time for Valentine’s Day and they delivered. I would definitely purchase from them again. Thank you!

Natalia Vladimirovna

a month ago

I recently purchased these stunning diamond earrings, and I couldn't be happier with my purchase! From the moment I opened the box, I was blown away by their brilliance and elegance. The diamonds sparkle beautifully in any light, and the craftsmanship is impeccable. They are the perfect combination of timeless sophistication and modern style. Not only are they gorgeous, but they are also incredibly comfortable to wear. I’ve received so many compliments every time I wear them, and they’ve quickly become my go-to accessory for both casual and formal occasions. The quality is outstanding, and they feel like they’ll last a lifetime. If you’re looking for a pair of diamond earrings that will elevate your jewelry collection, I highly recommend these. They are worth every penny and have exceeded all my expectations. Thank you for creating such a beautiful piece of jewelry—I’m absolutely in love!🥰

john evangelista

Had a great experience buying some earrings for my girlfriend’s birthday. Order process was smooth, once the item was ready to ship to me, they reached out and confirmed everything. Once I it got to my home the packaging was amazing and triple boxed with a signature needed at delivery which I appreciate! Amazing quality and a perfect gift! Will definitely be shopping again soon for an engagement ring here!

Robin Tse

Ariel and his team are the best. They were very patient with my wants and needs. I loved the experience and final product that I recommend my best friend to purchase an engagement ring and wedding band. I highly recommend anyone interested in purchasing jewelry to come and visit Michael Gabriel’s.

soknai ly

I can’t thank Jacob enough for his incredible help in finding the perfect diamond ring! From the very beginning, he was patient, knowledgeable, and truly dedicated to making sure I got exactly what I was looking for. His expertise and attention to detail made the entire experience smooth and enjoyable. I never felt rushed or pressured—just genuinely cared for throughout the process. The final result was absolutely stunning, but the size is a bit loose. I hope there are some ways to make it fit well to my hand. Finally, If you’re looking for someone who goes above and beyond to help you find the perfect piece, Jacob is the one to trust. Highly recommend!

Lisa McDowell

I ordered some 1-1/2 Carat earrings. They are absolutely gorgeous! I don’t believe I have ever dealt with a more professional company in my life! They were such a pleasure to deal with. Order came faster than I expected and the kept me updated on delivery via text. It was amazing! Thank you, Michael Gabriel’s!

Ramya Janardhanan

This beautiful solitaire came elegantly packaged and was delivered to a FedEx facility for pick up. I’m very happy with my purchase. I would definitely purchase from this company again. Michael was communicating with me the entire time and I received my order earlier than promised! Timely and great service

Tay May

Michael Gabriels went above and beyond. Specifically, Jacob who was more than an absolute pleasure to work with throughout the entire process. He was personable, got back to me right away with any questions and his level of professionalism and charisma is unmatched. He always went well above and beyond to exceed my expectations & experience. He put my mind at ease and help guide me throughout my experience with them. I truly cannot thank Jacob enough, as I have never received the type of exceptional experience & customer service he gave me. I'm beyond thrilled with my ring and highly recommend Michael Gabriels for anyone looking for something special. Jacob has earned this family business a life long, loyal customer with many recommendations to family and friends in need! Look no further as this place truly values their customers! -Taylor

Ed Gaitan

recently had the pleasure of purchasing my engagement ring from Michael Gabriels, and I couldn't be more thrilled with the experience. From the moment I contacted them Jacob was professional, knowledgeable, and incredibly helpful in guiding me through the selection process. He took the time to understand exactly what I was looking for and offered expert advice to help me make the perfect choice. The ring itself is absolutely stunning — even more beautiful than I imagined. The craftsmanship and attention to detail are outstanding, and it's clear that they take great pride in their work. Additionally, the entire process was fast and seamless. I was impressed by how quickly my ring arrived — well ahead of the expected delivery date — and it was packaged beautifully. Overall, I couldn't be happier with my purchase and the service I received. Michael Gabriels made the entire experience a joy, and I highly recommend him to anyone in search of a special piece of jewelry. Thank you, Jacob, for making this moment even more memorable!

Hollie Patterson

We flew to New York in February of 2024, to pick out the most perfect engagement ring. I fractured my finger in July of 2023, so making sure the ring fit “like a glove” was so important. My finger swelling has fluctuated from the time we picked out the ring until November 2024. I have had to send my ring back multiple times to get it just right and they have accommodated my needs to the extent each and every time! The amount of patience and excellent customer service we’ve been provided through this journey has been emmaculate! We have been so so pleased with everything they have done for us! We love the ring and it is still so perfect! Thank you for making our experience the best!

今井宗幸

I bought a necklace and a ring as gifts for my wife. I selected them at a showroom in Manhattan, where the staff provided detailed and attentive explanations, helping me make a very satisfying purchase. The stones have a clear, beautiful appearance, and the craftsmanship is excellent. They looked even more stunning when I saw them at home! The shipping was also handled well, with the items arriving within a day. It was an excellent experience overall. I look forward to purchasing from you again in the future!

Adam Pacheco

I don't write reviews unless I'm absolutely BLOWN AWAY from the products and service. Jacob is the reason why I committed from "just looking" to purchasing. I felt like I was his only customer based on the communication I received. I was welcomed, my expectations were exceeded and the level of detail Jacob and the Team at MG is unmatched. Thank you again!

Maureen McNeil

9 months ago

My husband purchased a pair of 1.5 TCW diamond earring from Michael Gabriel's for me for my birthday. We weren't familiar with them previously but they had really great reviews and I can understand why. The shipping was quick and secure, the customer service was top notch and the product was absolutely beautiful. The packaging and presentation was also very high quality. will definitely be using them again in the future.

Cushion Modern Pave Ring

Diamond Shapes: Cushion

FREE FEDEX SHIPPING BOTH WAYS

FREE 30 DAY RETURNS