FREE FEDEX SHIPPING BOTH WAYS

We offer free FedEx Express shipping on every order. To make your Michael Gabriels experience as comfortable as possible, we also offer free return shipping on all US orders.

All orders are shipped via FedEx Express service and are expected to ship within five to seven business days of your order confirmation. You will receive an email confirmation once your order ships.

Please let us know what we can do to help you maintain your surprise. Saturday delivery, delivery on a particular date, or holding at a FedEx location can be requested by emailing us at Support@MichaelGabriels.com.

For your protection, Michael Gabriels always:

• Fully insures each package during shipping process.

• Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. Box addresses.

• Requires an adult to sign for the delivery on all orders above $200.

International Orders: Please check with your local customs office for information on duties and taxes. Customers are responsible for all import duties and taxes from their local government.

Delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control and may result in an unavoidable delay to your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

If you have any questions about our shipping policies, please contact us at Support@Michaelgabriels.com.

FREE 30 DAY RETURNS

Here at Michael Gabriels, we are glad to offer complimentary 30-day returns, so that you can make sure your purchase is perfect for you. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our products are produced with extraordinary standards!

Michael Gabriels is proud to offer free return shipping on all products. We will provide a free FedEx return shipping label to ensure that your return process is smooth and stress-free.

Within 30 days of shipment to our customers, we offer one complimentary ring resizing for our standard ring styles with free shipping both ways. (Please note our eternity rings cannot be resized due to their complex design. Custom orders and engraved rings are subject to fees. Outside of the 30 day complimentary resize period, rings can be resized for a fee when within a size of original ring. For more information, please don't hesitate to email Support@Michaelgabriels.com.

All returned items must be in their original, unworn condition and accompanied by all original paperwork. Due to their personalized nature, the following orders are nonreturnable: Custom designed jewelry items, Items that have been modified, engraved, or resized; and items that have previously been exchanged.

RETURNING YOU ORDER

Please follow the following steps for shipping and returns:

Step 1. Obtain your shipping label: Contact us at Support@michaelgabriels.com and we will provide you with your free FedEx return shipping label along with a code for tracking the return.

Step 2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $150 replacement fee per certificate will be charged if not included in package).

Step 3. For Insurance purposes: Insurance is only included if you use the prepaid Fedex shipping label. Please use the prepaid label and “double box” the returning item. Place all items in a small Fedex priority padded pack. Next, put the padded pack into a small Fedex priority box and seal it. Place the small Fedex priority box into a medium Fedex priority box. Please tape the ends of the box to ensure safety. Bring the Fedex box to a local Fedex office and make sure you receive a receipt from the Fedex office showing you dropped the box off. This receipt of needed for proof of insurance purposes.

REFUND PROCESS

After your returned item is received, our Returns Department will review your return. All returns are opened under recorded video to guarantee what was received is not lost of misplaced. All of our diamonds are inscribed with unique identifiers so we may verify authenticity. When the return has been confirmed (it may take up to 5 business days once received), Michael Gabriels will issue a refund to the same payment method that was used for the purchase. Credit card refunds can take up to a month to appear depending on your credit card issuer.

In order for the returns to process correctly, you must obtain a return shipping authorization code from us before shipping your order back. If you do not include this code in your package, we may refuse delivery or charge a fee up to $100. You will have 5 days to return your order from the date of receiving the return shipping authorization code. All requests for refunds may require you to complete additional paperwork to document the request.

For all questions and concerns, please email us at Support@michaelgabriels.com

AI-Generated Summary

Based on 323 reviews

Excellent customer service, including personalized communication and willingness to expedite orders.
High-quality jewelry with attention to detail, such as customizations and certifications.
Competitive pricing, fast shipping, and a seamless purchasing process.

Yna V

2 months ago

Verified

I had a lovely experience purchasing online. The website was easy to use and great customer service. They actually reached out if I was interested in picking up my package from the nearest shipping store rather than have them deliver the package to the door and that amazed me! A much safer route to ensure package is received. The earrings were made to order and were ready to arrive before the approximate date. I also received the certificates to go with my earrings. I would recommend purchasing from this lovely store. I can’t wait to make future purchases from here, they are trust worthy, fast and friendly!

Cherryl Castano

This was my first time ordering from Michael Gabriels, and it has been an absolutely amazing experience! I ordered the 4-carat total diamond studs, and not only are the earrings stunning, the customer service was truly above and beyond. Shortly after placing my order, I received a thoughtful text asking if I needed my order sooner, which was such a nice touch. They ended up expediting my shipment, and I received my package even earlier than expected! I’m so thankful! The entire process was seamless and personal, which is rare these days. I’m beyond impressed with both the quality of the jewelry and the attention to customer care. I am in love with my earrings and will definitely be ordering from them again. Highly recommend!

Calvin Tran

3 months ago

What an incredible company. From the engagement ring, being flexible with the stone type, making a custom hidden halo. Their communication was unbeatable and their prices were the most competitive. Always willing to hop on the phone with you and discuss any issues. When we had minor issues with one of the rings, they sent all prepaid shipping and made the process seamless. Their work habit and their finished product is absolutely amazing. There’s no doubt we’ll continue to use them and let all our friends know about them.

Tom F.

I purchased a pair of 2.5 ct Diamond earrings as a gift for my daughter’s graduation and let me tell you they were incredible. The picture does not do them justice at all. The pricing was insanely inexpensive, the quality incredible and the customer service was top notch. I would purchase from Michael Gabriels any time I need a beautiful piece of jewelry. Thank you for an amazing experience. 🔥🔥🔥🔥🔥🔥🔥🔥

Javier Fajardo

I never write reviews but to all the Michael Gabriel Team, THANK YOU SO MUCH!!!! I bought a set of radiant diamonds earrings, 2 carats each. They are absolutely beautiful. She LOVES THEM!!!!! The sparkle they radiate is incredible. I needed the earrings by an specific date and the costumer service people were in constant communication with me via text. They overnighted them, so I received them at the perfect time. You guys definitely earned a costumer for life!!! Thank you so much again! PS: I would give you 10 stars if Googled would allow me!

Angelina

2 weeks ago

An incredible family-owned business that delivers quality and excellent customer service for a great price. Utterly in love with these IGI cert 3 ctw, E, VVS1 studs. Jacob and Frank were lovely and kind, ensuring my buying experience was 5-stars. Leave the big box stores and try Michael Gabriels!!

Rhianna Knerr

7 months ago

Absolutely stunning! I’m sure we’ve all seen the other lab grown jewelry sites that flood our social media feeds but we wanted something more personal and luckily we found Michael Gabriels! We inquired online and worked with Jacob, who was amazing with ensuring it’s what we wanted from start to finish! The communication was incredible and he made the entire ring buying process enjoyable. He went above and beyond for us and my ring is absolutely perfect and SO SPARKLY. Impeccable quality, and the packaging is also gorgeous and well thought out. We couldn’t be happier and we will be using them again in the future! If you’re thinking of buying any lab grown jewelry look no further, you won’t regret it!

Evan Burger

I had a fantastic experience and can’t recommend them highly enough. I ordered a pair of their diamond stud earrings along with a custom set of earrings for my wife. When she wasn’t thrilled with the original setting of the studs, the team went above and beyond—swapping them out for a new setting at no extra charge. Great customer service! The staff was incredibly helpful and responsive throughout the process. Everything arrived on time and shipped securely via FedEx. Most importantly, my wife absolutely loved both pairs of earrings. The quality was excellent, the value was great, and the entire experience felt personal from start to finish.

Emma Brady

9 months ago

I highly recommend purchasing jewelry from Michael Gabriels. My fiancé worked closely with their team to custom design my engagement ring, and they truly brought my dream ring to life. About a year after our engagement, a diamond fell out of the ring. We reached out to Michael Gabriels, and they immediately provided a priority shipping label so it could be repaired at no cost. I also had the chance to speak with their team and decided to upgrade to a thicker band to ensure the diamonds would be more secure in the future. Their customer service was outstanding, offering round-the-clock support via email and text, along with thoughtful and helpful advice every step of the way. The quality, value, and personalized attention they provide are unmatched. We’re already planning to get my wedding band from them to complete the set!

ltscottcw

Edited 6 months ago

So I am on my second purchase with Michael Gabriels. Hands down the best experience I have had buying jewelry. Staff is courteous, polite and answered all my questions. Was nervous about shipping but they insure you get your items promptly and securely. Definitely will be back again in the future.UPDATE- the ring size I ordered was a quarter size too big, I gave them a shout and they sent me a return label same day and then turned it around in a week during the holidays season. Thank you guys again for your excellent customer service!

Ryan Smith

a month ago

I’m writing this review the day we arrived back home to highlight just how great this experience has been. I contacted Mike and his team 7 days before my girlfriend now fiancé landed in Ny. Not only was he able to expedite the order but from the service, to the communication throughout the entire process, to the final product, nothing was short of amazing. Shoutout to Ari, Jacob, and the rest of the staff, it was a pleasure.

Sanghee Lee

It was a wonderful experience from start to finish. Their tennis bracelets made to order, and the team at Michael Gabriels was extremely accommodating and got mine to me even sooner than expected. The bracelet is absolutely stunning — so sparkly and beautifully crafted. Amazing quality at an unbeatable price. There are a lot of places online nowadays for lab grown diamond jewelry, but Michael Gabriels truly stands out for both product and service. Highly recommend!

Harrison Huang

10/10 experience Waited about 10 days after my order was confirmed to shipped out. Texted me about which preference I had wanted to receive the package. Then texted and emailed me that my package was shipped out. They followed up after I received my order as well. Extremely fast shipping and beautiful jewelry. Will definitely be shopping here again. Thank you for your help Jacob.

Jana Thompson

Edited 2 weeks ago

I had a great experience with Michael Gabriel’s. Soon after I placed the order, they reached out and asked if I would like to have my package delivered to the Fed Ex location instead of my home. I really appreciated that. It was much more convenient than waiting at home all day. I ordered 1-1/2 TCW Diamond Stud Earrings. They are beautiful! And their customer service was impeccable! I highly recommend this company!!

Rachel Levihaiem

I can’t say enough amazing things about Michael Gabrielle Jewelry! From the moment I walked through their doors, I was impressed by how professional, knowledgeable, and genuinely kind their entire team is. They are true experts in their craft — they took the time to listen carefully to my ideas and brought my vision to life even better than I could have imagined. I’ve purchased multiple pieces from them, and each one has exceeded my expectations in quality, design, and craftsmanship. It's clear they pour their heart and soul into everything they create. Michael Gabrielle Jewelry has quickly become my go-to jeweler, and I honestly wouldn’t trust anyone else with such important and meaningful purchases. If you're looking for a jeweler who will not only meet but exceed your expectations, look no further. I promise you won’t be disappointed — they are truly the best in the business!

Alex Mitchell

I couldn’t be happier with my purchase! The diamond earrings are absolutely stunning sparkling, elegant, and just perfect. What truly set this experience apart was the exceptional customer service. The team was incredibly responsive, providing fast and prompt assistance every step of the way. I was amazed at how quickly they addressed my questions and ensured a smooth transaction. If you’re looking for high-quality jewelry and top-tier service, this is the place to shop. Highly recommend!

Angela Leung

First time buying diamonds for myself and I was too scared to just blindly purchase online so I made an appointment for their showroom. It was a small space but so welcoming. It slipped my mind that I went the week before Mother’s Day so they were so busy but still took their time to help me feel at ease with my purchase. Let me tell you the stones are more beautiful in person so I had no more hesitation to just BUY! I told them to please take their time since it was a present for myself and they didn’t need to make the Mother’s Day rush. I still received my diamond studs in 1 week! Thank you so much and I can’t wait to make another purchase again!

Davinia Tahche

3 weeks ago

I had such a great experience with my purchase at Michael Gabriels. Jacob went above and beyond with his customer service and made the whole process smooth and stress-free. I loved the piece so much, I decided to upgrade, and Jacob handled everything quickly, professionally and without any hassle. I'm thrilled with my final choice and really appreciated how supportive he was throughout the process. I wouldn’t hesitate to go back and purchase from them again!

Mishka MD

I normal don't write reviews, at least not nice once :) but here wanted to say thank you and how amazing whole experience was. I ordered set of 2 TWC earrings for our 10 year anniversary, but delivery date was passed it. So I emailed and Jacob called me and assured me I will get earring on date that I need them. Everything went smooth and came right on time with all the papers and certifications, Earrings looked beautiful and I definitely recommend for anyone who is looking for good quality and amazing customer service!

Robin Talbot

Customer Service was very responsive and helpful in getting my order expedited for me. I had also requested a size change in the middle of the order which they handled my request with no issues. The earrings came in and they are more beautiful than I could have imaged. I'm so trilled with my new earrings and absolutely pleased with the level of customer service provided to me. I placed an additional order for some hoop earrings and can't wait to get them as I know I'll be more than satisfied.

Cushion Trio Pave Ring (3.00 Carat G-VS1)

Diamond Shapes: Cushion

FREE FEDEX SHIPPING BOTH WAYS

FREE 30 DAY RETURNS